Top 10 WhatsApp CRM Software in India (2026): Pricing
Compare the top 10 WhatsApp CRM software in India for 2026 — pricing in INR, native vs. add-on WhatsApp integration, and CRM depth for salons, sales teams, ecommerce, and enterprises. Starting prices range from about ₹799 to ₹13,000+ per month, depending on the platform and plan.
If your team is still tracking WhatsApp leads in a spreadsheet or switching between a phone and a CRM tab, you are losing follow-ups. WhatsApp CRM software puts customer records, chat history, and sales pipeline in one place, so every WhatsApp conversation is logged against a real contact instead of disappearing into a chat thread. This guide ranks the top 10 WhatsApp CRM software in India for 2026, with starting prices in INR, real feature comparisons, and honest pros and cons for each.
What Is WhatsApp CRM Software?
WhatsApp CRM software combines two things that used to be separate tools: a CRM (contacts, deals, pipeline, follow-up reminders) and the official WhatsApp Business API (automated, trackable messaging at scale). Instead of a salesperson manually noting down a WhatsApp conversation, the CRM captures it automatically — who messaged, what was discussed, and what needs to happen next.
A genuine WhatsApp CRM typically includes:
- A shared WhatsApp inbox so any team member can pick up a conversation with full history
- Contact and lead records that update automatically from WhatsApp chats
- Pipeline or deal stages (New, Contacted, Follow-up, Won, Lost)
- Automated replies, reminders, and follow-up sequences
- Reporting on response time, conversion rate, and team performance
This is different from a plain WhatsApp broadcast tool, which only sends bulk messages without proper contact or pipeline management.
If you're new to WhatsApp CRM, learn more about what a WhatsApp CRM is and how it works before comparing platforms.
Why Indian Businesses Need WhatsApp CRM in 2026
WhatsApp is the default messaging app for most Indian customers, which makes it the highest-response channel for follow-ups — well ahead of email or cold calls. In 2026, WhatsApp CRM adoption is growing fastest among:
- Salons, spas, clinics, and gyms sending booking confirmations and reminders
- Real estate and education businesses following up on high-value, slow-moving leads
- D2C and ecommerce brands recovering abandoned carts and repeat orders
- BFSI and insurance teams needing OTP, KYC, and policy reminder messages
- B2B sales teams that get most of their inbound leads through WhatsApp ads
For a deeper look at how missed WhatsApp follow-ups quietly cost businesses customers, see our guide on Top 10 Reasons Your Leads Are Not Converting into Customers.
Quick Comparison Table — Best WhatsApp CRM Software in India (2026)
| Software | Starting Price (INR) | WhatsApp Integration | CRM Depth | Best For |
|---|---|---|---|---|
| Cleomitra | ₹999/month (full CRM from ₹1,499/month) | Native (built-in API) | Shared inbox, campaigns and automation; CRM from Engage Growth; booking, billing and inventory from Service OS Growth | WhatsApp CRM, Coexistence and customer engagement |
| Kommo (amoCRM) | ~₹1,300*/user/month | Native unified inbox | Full sales pipeline CRM | WhatsApp-first sales teams |
| Kylas CRM | ₹12,999/month* | Native add-on | Full CRM, unlimited users | Indian SMEs with growing sales teams |
| Gallabox | ₹799*/month | Native | Lite CRM (contacts, pipeline) | WhatsApp commerce and support teams |
| LeadSquared | Custom pricing | Integrated (100+ integrations) | Full enterprise CRM | Education, real estate, BFSI sales teams |
| AiSensy | ₹1,500/month | Native | Lite CRM | D2C brands, ecommerce sellers |
| WATI | ₹2,199/month | Native | Lite CRM (shared inbox + pipeline) | Support teams, mid-size companies |
| Interakt | ₹2,399*/month | Native | Lite CRM | Shopify and WooCommerce stores |
| Zoho CRM | ₹800*/user/month | Via Marketplace extension | Full enterprise CRM | Businesses already on the Zoho suite |
| Vtiger CRM | ₹999*/user/month | Via partner add-on | Full enterprise CRM | Businesses wanting a mature, all-round CRM |
*Prices marked with an asterisk are indicative starting prices publicly listed at the time of writing, and several are billed in USD or converted from per-user/per-credit models. Pricing changes often and may depend on billing cycle, number of users, WhatsApp add-ons, and Meta's messaging charges. Always confirm current pricing on the provider's website before signing up.
Types of WhatsApp CRM Platforms
The tools in this comparison fall into four broad groups, based on how they connect to WhatsApp and how much CRM they include:
1. WhatsApp-First Platforms
AiSensy, WATI, Interakt, and Gallabox are built around native WhatsApp messaging, with lighter CRM features such as contacts, a shared inbox, and simple pipelines. They suit ecommerce, D2C, and support teams that run most customer conversations on WhatsApp.
2. Sales CRMs with Built-In WhatsApp
Kommo and Kylas are full sales-pipeline CRMs with WhatsApp built in — Kommo through a unified messaging inbox, and Kylas through an inbuilt WhatsApp module billed as an add-on. They suit sales-driven teams that need deal stages and lead management alongside WhatsApp.
3. Established CRMs with WhatsApp Integrations
LeadSquared, Zoho CRM, and Vtiger are mature, full-featured CRMs where WhatsApp is added through integrations — LeadSquared among its 100+ integrations, Zoho through Marketplace extensions, and Vtiger through partner providers. They suit larger organizations, or businesses already using these CRMs, that want WhatsApp as one more connected channel.
4. All-in-One Platforms for Service Businesses
Cleomitra combines WhatsApp messaging with CRM, appointment booking, and billing on one platform, built for salons, clinics, gyms, and other service businesses. CRM is available from the Engage Growth plan, and booking and billing on Service OS plans.
WhatsApp CRM Pricing in India (INR) — What You Actually Pay
Budgeting for WhatsApp CRM software in India means accounting for two or three separate line items:
1. CRM / Software Subscription
This is the monthly plan fee shown in the table above, ranging from about ₹799 to ₹13,000+ per month depending on whether it is a flat team plan (like Cleomitra or Kylas) or a per-user plan (like Kommo, Zoho, or Vtiger).
2. WhatsApp API / Add-on Fee
Some CRMs bundle WhatsApp into the base price (Cleomitra, AiSensy, WATI, Interakt, Gallabox), while others charge it as a separate add-on or require a third-party connector (Zoho, Vtiger, Kylas' inbuilt WhatsApp module). Always ask whether WhatsApp is included or billed extra.
3. Meta's Messaging Charges
Meta itself charges for business-initiated WhatsApp messages, separate from what the CRM vendor charges:
- Utility messages (order updates, appointment reminders) — about ₹0.115 per message
- Authentication messages (OTPs) — about ₹0.115 per message
- Marketing messages (offers, promotions) — the most expensive category, about ₹0.86 per message
- User-initiated conversations (replying to customers who message you first) — free
For example, 1,000 marketing messages cost about ₹860 in Meta charges, while 1,000 utility messages cost about ₹115. Meta updates its rate card periodically — use the Meta charges calculator on the Cleomitra pricing page or check Meta's official WhatsApp Business Platform pricing before estimating your monthly bill.
Top 10 WhatsApp CRM Software in India (2026)
1. Cleomitra — Best for WhatsApp CRM, Coexistence & Customer Engagement
Cleomitra combines WhatsApp Business Platform features with CRM, shared inbox, customer management, campaigns and automation. Plans start at ₹999/month, while full CRM capabilities are available from the Engage Growth plan at ₹1,499/month. Service features such as booking, billing and inventory are available from Service OS Growth at ₹2,799/month.
Cleomitra Pricing
Cleomitra plans start at ₹999/month with the Engage Starter plan. This plan is designed for businesses looking to manage WhatsApp engagement with a Basic Shared Inbox.
Businesses that require full CRM capabilities can choose Engage Growth at ₹1,499/month.
For businesses requiring service-oriented features such as booking, billing and inventory, Service OS plans start at ₹2,799/month.
Pricing and features may vary by plan, so businesses should choose the plan based on their specific requirements. See the Cleomitra pricing page for current plan details.
Key Features
| Feature | Cleomitra |
|---|---|
| WhatsApp Business Platform | ✅ |
| WhatsApp Coexistence | ✅ |
| Shared Inbox | ✅ |
| Customer CRM | Available from Engage Growth |
| Custom Tags | ✅ |
| WhatsApp Campaigns | ✅ |
| Automation | ✅ |
| Booking | Available in applicable Service OS plans |
| Billing | Available in applicable Service OS plans |
| Inventory | Available in applicable Service OS plans |
Explore Cleomitra's WhatsApp features and capabilities, including Coexistence, bulk campaigns, and lead tracking.
Best For
Salons, spas, clinics, gyms, and retail shops that want WhatsApp, CRM, bookings, and billing on one platform instead of stitching several apps together.
Cons: Newer brand compared to global players; built for service businesses rather than large-scale ecommerce broadcasting.
Looking for a WhatsApp CRM for Your Business?
Manage WhatsApp conversations, customer information, campaigns and follow-ups from one platform with Cleomitra.
Keep your existing WhatsApp Business number with WhatsApp Coexistence and connect your customer engagement workflows in one place.
Book a Free Demo · Talk to Our Team on WhatsApp
2. Kommo (amoCRM) — Best WhatsApp-First Sales Pipeline CRM
Kommo, formerly amoCRM, is a global sales CRM built around a unified messaging inbox that includes WhatsApp, Instagram, and Telegram.
Key Features
- Plans from around $15/user/month (~₹1,300*/user/month)
- Unified inbox across WhatsApp and other messaging channels
- Visual kanban-style sales pipeline
- AI-based lead qualification and auto-replies
Best For
Sales-driven Indian businesses that want a strong visual pipeline built around WhatsApp as the primary channel.
Cons: Billed in USD, which adds currency-conversion overhead; per-user pricing rises quickly for larger teams.
3. Kylas CRM — Best Indian SME CRM with Built-in WhatsApp
Kylas is a Pune-based sales CRM built for Indian SMEs, with an inbuilt WhatsApp module that needs no third-party connector.
Key Features
- Flat ₹12,999/month for unlimited users*
- Inbuilt WhatsApp add-on from ₹3,500/month*, billed separately from Meta's messaging charges
- Lead management, calling, and pipeline automation
- Usage dashboards to track WhatsApp spend
Best For
Growing Indian SME sales teams that want unlimited user seats without per-user pricing.
Cons: WhatsApp is a paid add-on rather than fully bundled; best suited to sales-led teams rather than service-appointment businesses.
4. Gallabox — Best for WhatsApp Commerce and Support Teams
Gallabox is an India-based WhatsApp commerce and support platform with AI agents, catalog selling, and a shared inbox.
Key Features
- Starts around ₹799/month*
- AI chatbots for lead qualification and appointment booking
- WhatsApp catalog and broadcast campaigns
- 30+ CRM and tool integrations
Best For
Indian SMBs that want AI-driven WhatsApp conversations plus lightweight contact and pipeline tracking.
Cons: Add-ons like extra users, channels, and Shopify access raise the effective monthly cost.
5. LeadSquared — Best for Education, Real Estate, and BFSI Sales Teams
LeadSquared is an enterprise sales and marketing CRM widely used by Indian education, real estate, and BFSI companies, with WhatsApp available among its 100+ integrations.
Key Features
- Custom pricing — contact sales for a quote
- Lead distribution, scoring, and nurturing workflows
- WhatsApp integration for follow-ups and reminders
- Marketing automation across email, SMS, and WhatsApp
Best For
Larger Indian sales organizations in education, real estate, and BFSI managing long, high-value sales cycles.
Cons: No public pricing; WhatsApp is one integration among many rather than the core product focus.
6. AiSensy — Best for Ecommerce and D2C Brands
AiSensy focuses on ecommerce automation — cart recovery, catalog selling, and repeat-order campaigns — with lightweight CRM features layered on top.
Key Features
- Starts around ₹1,500/month
- Broadcast campaigns and product catalog
- AI chatbot flows and abandoned-cart reminders
- Contact segmentation for repeat-order targeting
Best For
Indian D2C brands and online stores using Shopify or WooCommerce that want WhatsApp-led repeat sales.
Cons: CRM depth is lighter than dedicated sales CRMs; costs can rise with contact list size.
7. WATI — Best Shared Team Inbox for Support
WATI is a well-known shared-inbox platform built on the WhatsApp Business API, popular with support teams handling high message volumes.
Key Features
- Starts around ₹2,199/month
- Shared team inbox with role assignment
- No-code chatbot builder
- CRM and ecommerce integrations
Best For
Mid-size Indian companies with a dedicated support team handling many customer conversations daily.
Cons: Higher starting price than budget options; CRM features are lighter than full sales platforms.
8. Interakt — Best WhatsApp CRM for Shopify and WooCommerce Stores
Interakt is built specifically around ecommerce platforms, syncing orders directly with WhatsApp conversations and a lightweight CRM view.
Key Features
- Plans from around ₹2,399/month*
- Native Shopify and WooCommerce sync
- Order and abandoned-cart automation
- Team inbox with quick replies
Best For
Indian online sellers who already run their store on Shopify or WooCommerce.
Cons: Less useful without a supported ecommerce platform; CRM features are ecommerce-specific.
9. Zoho CRM — Best Enterprise CRM Already Using the Zoho Suite
Zoho CRM is one of India's most established CRM platforms. WhatsApp is not natively built in, but connects through Zoho Marketplace extensions and workflow automation.
Key Features
- Starts around ₹800*/user/month (Standard plan; WhatsApp integration is a separate extension)
- Deep sales, marketing, and analytics modules
- 1,000+ app integrations
- Workflow automation across Contacts, Leads, and Deals
Best For
Businesses already using Zoho's wider suite (Books, Campaigns, Desk) that want WhatsApp added as one more channel.
Cons: WhatsApp requires a Marketplace extension rather than a native channel; extra setup versus WhatsApp-first tools.
10. Vtiger CRM — Best Mature CRM with a WhatsApp Add-on
Vtiger is a 20-year-old CRM trusted by 400,000+ businesses worldwide, with WhatsApp available through partner integrations such as Twilio, Gupshup, and Wablas.
Key Features
- Starts around ₹999*/user/month
- WhatsApp messages logged directly in Contacts, Leads, and Cases
- Workflow automation for order updates and reminders
- Sales, help desk, and marketing modules in one product
Best For
Businesses wanting a mature, full-featured CRM with WhatsApp added as a connected channel rather than the core focus.
Cons: WhatsApp integration depends on a third-party provider; more setup than an all-in-one WhatsApp CRM.
How to Choose the Best WhatsApp CRM Software for Your Business
- Check whether WhatsApp is native or an add-on — native integrations (Cleomitra, AiSensy, WATI, Interakt, Gallabox) are simpler to set up than tools needing a third-party connector
- Match CRM depth to your sales process — a full pipeline CRM (Kommo, LeadSquared, Zoho, Vtiger) suits complex B2B sales; a lite CRM suits appointment or order-based businesses
- Add up the real monthly cost — combine the software fee, any WhatsApp add-on, and Meta's messaging charges before comparing prices
- Confirm WhatsApp Coexistence if your team still wants to reply from the WhatsApp Business App on their phone
- Test with a free trial or demo before committing, especially for per-user pricing that scales with your team size
Related Guides
If you want a broader look at general-purpose CRMs rather than WhatsApp-specific tools, see Top 10 Best CRM for Small Business in India 2026 and Top 10 Sales CRM Software in India. For a deeper explanation of how WhatsApp Coexistence and CRM automation work together, read How Cleomitra Helps You Manage WhatsApp, CRM & Automation in One Platform and WhatsApp Cloud API Explained: Coexistence, No BSP Markup, and Why It's Better Than Going Through a Reseller.
Conclusion
The right WhatsApp CRM software for an Indian business depends on how much CRM depth you need alongside WhatsApp. Cleomitra offers the strongest all-in-one option for salons, clinics, and service businesses, with plans from ₹999/month, full CRM from ₹1,499/month, and booking and billing on Service OS plans from ₹2,799/month; Kommo and Kylas suit sales-pipeline-driven teams; AiSensy, WATI, Interakt, and Gallabox are built WhatsApp-first for ecommerce and support; and Zoho or Vtiger fit businesses that already run on a mature, full-featured CRM and want WhatsApp added as a connected channel. Whichever you pick, confirm real INR pricing in writing — including any WhatsApp add-on and Meta's messaging charges — before you sign up.
Frequently Asked Questions
Which is the best WhatsApp CRM software in India?
Cleomitra is the best overall WhatsApp CRM software for most Indian service businesses in 2026, with native WhatsApp plans from ₹999/month, full CRM from the Engage Growth plan at ₹1,499/month, and booking, billing and inventory from Service OS Growth at ₹2,799/month. For sales-pipeline-driven teams, Kommo or Kylas CRM are strong choices, while AiSensy, WATI, Interakt, and Gallabox suit ecommerce and support-led businesses.
How much does WhatsApp CRM software cost in India (INR)?
WhatsApp CRM software in India typically costs between ₹799 and ₹13,000+ per month depending on whether it is a flat team plan or per-user pricing, plus Meta's own messaging charges of about ₹0.115 per utility or authentication message and about ₹0.86 per marketing message, with user-initiated conversations free. Some CRMs bundle WhatsApp into the base price, while others charge it as a separate add-on.
What is the difference between a WhatsApp CRM and a WhatsApp broadcast tool?
A WhatsApp CRM logs every conversation against a contact record, tracks a sales pipeline, and lets a team follow up systematically. A plain WhatsApp broadcast tool only sends bulk messages without proper contact management, deal stages, or team-wide visibility into customer history.
Is there a free WhatsApp CRM in India?
There is no fully free WhatsApp CRM, since Meta charges for business-initiated messages such as marketing and utility messages and most CRM vendors charge a monthly software fee. However, most providers in this list, including Cleomitra, Kommo, and Gallabox, offer a free trial or demo to test before committing to a paid plan.
Can I keep using the WhatsApp Business App after switching to a WhatsApp CRM?
Yes, if the CRM supports WhatsApp Coexistence, a Meta feature that lets the same WhatsApp number work in both the WhatsApp Business App and the CRM's API connection at the same time. Cleomitra and most native WhatsApp CRM tools in this list support Coexistence.
Which WhatsApp CRM is best for salons, clinics, and small service businesses in India?
Cleomitra is best suited for salons, spas, clinics, and gyms because it combines native WhatsApp messaging with appointment booking, automated reminders, billing, and a CRM in one dashboard, rather than requiring separate tools stitched together.
Which WhatsApp CRM is best for larger sales teams in India?
Kommo and LeadSquared suit larger, sales-pipeline-driven teams — Kommo for a strong visual pipeline built around a unified WhatsApp inbox, and LeadSquared for enterprise-scale education, real estate, and BFSI sales operations with WhatsApp as one of many integrations.
